Frequently Asked Questions
- How do I participate in the online auctions?
- What types of property do you auction and where does it come from?
- Do items in your auctions have minimums or reserves?
- Are auction items guaranteed?
- Can I sell my items on your on-line auction?
- What forms of payment are acceptable?
- Do I receive a clear title for purchases at your auction?
- How are your items shipped?
- What if my package is lost or damaged?
- How do I return merchandise?
- Why is there an event registration fee to bid at some of your online auctions?
- How does proxy bidding work?
- Are you a government agency?
- Can I get a good deal at your auctions?
Our auctions are broken up into different auction events. An auction event is a
group of items that are offered for sale; all the items in an event open and close
on the same date. For example, an event may be Abandoned Safe Deposit Auction (containing
200 items) or Seized Vehicle Auction (containing 10 cars and motorcycles.)
There is no fee to browse the events and look at all the items that are for sale in the event. If you wish to bid on an item (or see the current bid) you must complete a two-part process.
Part 1: Register with the auction site. This is a one-time process and it involves entering your personal data and creating a user name and password on our secured server. After you have filled out the registration page you will receive an e-mail with your confirmation code. You will need to enter your confirmation code to complete the registration process.
Part 2: Register for the event in which you wish to participate. Log onto the site with your user name and password and locate the item on which you wish to bid (or see the current bid.) At the bottom of the item page you will see a link that says “register for this event.” Select the link to complete the event registration process. You will then be able to bid (and see the current bids) for all the items in that event. Some auction events may have a fee, which may be charged via PayPal or a major credit card.
We auction all types of assets including automobiles, real estate, art, jewelry, gold and silver coins, and collectibles of all types, electronics, household items, business inventories and fixtures, and virtually anything of value. Personal property and business assets may have been seized and ordered sold at public auction by state and federal agencies for tax reasons and/or for various illegal activities. Collateral assets may be seized by banks and other lending institutions for non payment of debts. Banks liquidate property from abandoned safety deposit boxes. Attorneys and trustees liquidate assets to settle estates and bankruptcies. Also featured in our auctions are business inventory liquidations, dealer close-out merchandise, private estate items and valuables of all types.
We encourage consignors to eliminate reserves and minimums on the basis that in most cases it is counter-productive to the auction process. With competitive bidding most reserves or minimums are unnecessary. The auction process "will" determine the true current market value of most items. In the case of some unusually specialized or high value items, and with some official agencies and financial institutions and consigners, items may have a minimum starting bid or a reserve price. We make every effort to keep this to a minimum.
For our live auctions:
The descriptions of items appearing in our catalogs are believed to be correct, but only those items listed as “guaranteed” shall be sold with any warranty whatsoever. Occasionally brand-name items may contain less than 100% brand name parts. In any case, exact dates, sizes, weights and country of origin are not guaranteed for any item. Minor imperfections shall not be cause for voiding a sale. Items are generally sold “as is-where is” unless otherwise stated in the catalog. Buyer is responsible for shipping and handling charges. Bidders are encouraged to inspect all items prior to the start of the auction, as all sales are final.
For our on-line auctions:
We offer a money-back guarantee if the item is not as described, although some restrictions apply. For complete details please read our terms and conditions as posted on this site. Returns may be subject to a 10% restocking fee. Shipping charges are non refundable. Occasionally brand-name items may contain less than 100% brand name parts. In any case, exact dates, sizes, weights and country of origin are not guaranteed for any item. Minor imperfections shall not be cause for voiding a sale. Only coins in the original heat sealed packages may be returned. Items are generally sold “as is-where is” unless otherwise stated. Buyer is responsible for shipping and handling charges. Bidders are encouraged to email firstname.lastname@example.org with any questions about an item prior to bidding.
Only Federal Asset Recovery Services can list items on its official Web site “SeizedPropertyAuctions.com.” The general public, state and federal officials and members of the business and legal community are encouraged to contact our offices for a free, no obligation consultation regarding all aspects of maximizing asset liquidations.
Cash, Visa, MasterCard, American Express and Discover are accepted at most traditional live auctions. For most Internet auctions PayPal, Visa, MasterCard, American Express, Discover and money orders are acceptable forms of payment. Checks of any type are not accepted at any of our auctions. For specialty auctions buyers must check the “Terms of Sale” for specific instructions regarding payment for that particular auction.
Once you make full payment, you will own all purchases free and clear of all liens, taxes, and any other encumbrances unless otherwise stated.
Most items will be shipped by the US Postal Service via Priority Mail with delivery confirmation. Insurance is mandatory for items that are sold for $50 or more. Insurance charges are dependant upon the winning bid price and therefore will not be calculated until the item is sold. Insurance is optional for items under $50. FARS will not be responsible for uninsured items. Larger items will be shipped by United Parcel Service. Most item descriptions will clearly indicate the shipping and handling charge. This charge is to ship within the continental US. Additional charges may apply to ship to Alaska and Hawaii. We do not ship to P.O. boxes or internationally; this includes Canada, Puerto Rico, and other US territories. We can only ship to an address that is verified through the Address Verification System of the credit card that was used to pay for the item. We ship all items to the address that was used when you registered for the site unless other arrangements have been made prior to shipping. We do not combine shipping charges for multiple items.
Some extremely large, heavy or unusual items will not be shipped. These items will be available for pick up at specified locations. The delivery of these items will be the responsibility of the buyer. FARS will help facilitate shipping but in no case will be responsible for the shipping of these items. These special items will be clearly labeled in their description, as well as information on how they may be obtained.
To ensure your item is delivered to you and is not lost, we always ship with delivery confirmation. Delivery confirmation also allows you to track the status of your package. To track the status of your USPS package please go to www.usps.com. To track the status of your UPS package please go to www.ups.com.
Insurance is mandatory on items sold for $50 or more. For items under $50 buyers will have the option to purchase insurance. If an un-insured item is lost in the mail, FARS shall not be held responsible. All claims for lost or damaged items shall be made to the carrier responsible for the item. If you have not received your package within 14 days of your payment please contact us at email@example.com. FARS will not be held liable under any circumstance for lost or damaged packages, packages containing missing items that are not the fault of FARS, or vandalized packages.
Auction items are not returnable except as mentioned in our terms and conditions. To have a return authorized you must email firstname.lastname@example.org with the detailed reasons for your return. (Please include your User ID, and Lot #s.) Upon approval, Customer Service will issue a Return Order Number (RO#.) You must obtain a valid RO# before returning your merchandise. Refunds will not be issued without the Return Order Number. C.O.D’s and packages without a clearly marked and valid RO# will not be accepted. Unauthorized returns will be at the sole risk and loss of sender.
The event registration fee is a fee that is charged to enable bidders to bid on all items contained in certain events. This event fee varies from event to event and may be as low as $1; most events will be $5, and some specialty events may be slightly higher. A subscription is available that will allow you one year unlimited access to all events, as well as discount coupons and invitations to special events that are only available to subscription holders.
The event registration fee supplements some of the costs associated with the running of our site. It allows FARS to keep our site running as quickly and reliably as possible, provide personal customer service, and sell many of our items with NO RESERVES. It also enables us to charge our consignors a lower commission, bringing you the highest quality items available.
The proxy bidding system allows users to place a maximum bid over the current acceptable bid for any given item. With this system, the software will bid on behalf of the user until their maximum bid is reached or they win the lot. Most users find the proxy bidding system more enjoyable as they can place the maximum they are willing to pay for an item and let the system handle the bidding for them. Your maximum proxy bid amount is kept confidential from other users.
Federal Asset Recovery Services and its official Web site “SeizedPropertyAuctions.com” is a private corporation which specializes in liquidating assets of all types. We extend our expertise and services to state and federal agencies, local municipalities, police departments, lending institutions, the business and legal communities and the general public.
Generally the auction process will determine the fair market value for any item at that specific moment in time. Items tend to sell well below recognized retail levels, and many times well below wholesale; but in fact, competitive bidding will determine current value. Most consigners are willing to sell items below value in order to liquidate assets quickly.